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Terms and Conditions
(Revised December 5, 2010)
Payment constitutes acceptance and agreement by the purchaser and
all traveling companions of these Terms and Conditions. It is the
responsibility of the purchaser to inform all traveling companions of
these Terms and Conditions.
PAYMENT. Reservations made within 90 days of departure require
full payment at the time of confirmation. For reservations made more
than 90 days before departure, an initial payment is due at the time of
confirmation, and the balance is due 35 days prior to departure. (The
amount of the initial payment will be determined at the time of booking,
and varies depending on the vacation package being booked.)
Christmas/New Year (applies to
any travel partly or wholly within the dates of December 24 to January
2): Reservations made within 90 days of departure require full payment
at the time of confirmation. For reservations made more than 90 days
before departure, an initial payment is due at the time of confirmation,
and the balance is due 60 days prior to departure.
FORM OF PAYMENT. Visa, MasterCard, Discover, American Express,
money order, bank draft or Travel Agency check. Personal checks accepted
only for payments made more than 60 days prior to departure. All
payments must be made in U.S. Dollars.
PROTECTION OF FUNDS. All payments received by Pacific Ocean
Holidays are deposited into its Client Trust Account, which is
administered in accordance with State of Hawaii travel law.
CANCELLATION FEES. $100 if more than 35 days prior to
departure; $200 if within 35 days of departure; PLUS any
cancellation fees imposed by the lodging facilities and/or other
suppliers. Cancellation fees will not be waived for any reason,
including illness or other emergencies. After travel begins or is
scheduled to begin, there will be no refund, for any reason, for unused
vacation features or services. Purchase of
travel insurance is recommended.
Christmas/New Year (applies to
any travel partly or wholly within the dates of December 24 to January
2): $200 if more than 60 days prior to departure; $400 if within 60 days
of departure; PLUS any cancellation fees imposed by the lodging
facilities and/or other suppliers. Within 21 days of departure, there
will be no refund for cancellation. Cancellation fees will not be waived
for any reason, including illness or other emergencies. After travel
begins or is scheduled to begin, there will be no refund, for any
reason, for unused vacation features or services. Purchase of
travel insurance is recommended.
REVISION FEES. Any change made to a reservation after a
payment has been made is subject to a $25 fee. Any change made to a
reservation within 35 days of departure is subject to a $50 fee.
Additional fees may be assessed by the lodging facilities and/or other
suppliers.
LODGING (if included in the vacation package) includes the
base room charge, Hawaii General Excise Tax and Hawaii Transient
Accommodations Tax. If incurred, charges for parking, porterage, room
service, room upgrades, late check-out, or any other charges incurred,
must be paid directly to the lodging facility. Special requests (such as
specific bedding or room location) are subject to availability at the
time of check-in, and are not guaranteed. Normal check-in time is after
3:00 p.m., and check-out time is 11:00 a.m.
CAR RENTALS (if included in the vacation package) include the
base car rental charge with unlimited free mileage and one authorized
driver, Hawaii General Excise Tax, Hawaii Rental Vehicle Highway Revenue
Surcharge, Vehicle License Fee, Airport Concession Fee and Customer
Facility Surcharge. If incurred, charges for overtime, additional
drivers, drivers under age 25, re-fueling, collision/loss damage waiver,
return of the car to a location other than that of pickup, or any other
charges incurred, must be paid directly to the rental agency. Car rental
days are counted as consecutive 24-hour periods beginning with the time
the car is checked out from the car rental agency.
CAR RENTAL DRIVER REQUIREMENTS. At the time of rental, drivers
must be at least 21 years of age, have a valid driver’s license in their
possession and a valid major credit card in the drivers’ name. Debit
cards may be accepted subject to credit approval. Drivers ages 21 to 24
will be assessed an underage driver fee. If the renter has an
International Driver’s License, it must be accompanied by a valid
foreign country driver’s license. Your driver’s license may be checked
with your home state’s DMV for violations, or you may be required to
sign an affidavit stating that you have had no serious violations. If
there is a serious violation, the rental agency will not rent the
vehicle.
AIRPORT TRANSFERS (if included in the vacation package) include
transport of two pieces of normal-size luggage and one normal-size
carry-on bag per passenger. Additional or oversize items are subject to
additional fees. Any tips are to be paid directly to the driver.
AIR TRANSPORTATION (if included in the vacation package) includes the
base fare and any government-imposed taxes and fees. If incurred,
charges for baggage transportation, food, beverages, or any other
charges incurred, must be paid directly to the airline(s).
LIMITS OF RESPONSIBILITY. Pacific Ocean Holidays acts only as an
agent for service suppliers (such as lodging facilities and car rental
agencies), who are responsible for furnishing those services. In acting
as agent for the individual(s) purchasing such services, Pacific Ocean
Holidays does so upon the express condition and agreement that it shall
not be held liable for any loss, injury, damage, accident or delay to
any person or property, or any other irregularity or expense, arising
from the use of, or in connection with, such services; and shall not be
held liable for any damages to any individual(s) due to any cause beyond
its reasonable control. Any airlines concerned are not to be held
responsible for any act, omission or event during the time passengers
are not on board their planes or conveyances. The passage contract in
use by the airlines concerned shall constitute the sole contract between
the airlines and the purchaser and/or passengers. Pacific Ocean Holidays
reserves the right to change or alter the itinerary or travel services
at any time as current conditions may require.
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