Terms and Conditions

PAYMENT. A minimum deposit of $300 is due within seven days of confirmation. Final payment is due 35 days prior to departure. Reservations made within 35 days of departure require full payment at the time of confirmation.

Christmas/New Year (applies to any travel partly or wholly within the dates of December 24 to January 2): A minimum deposit of $400 is due within seven days of confirmation. Final payment is due 60 days prior to departure. Reservations made within 60 days of departure require full payment at the time of confirmation.

FORM OF PAYMENT. Visa, MasterCard, Discover, American Express, money order, bank draft or Travel Agency check. Personal checks accepted only for payments made more than 60 days prior to departure. All payments must be made in U.S. Dollars.

PROTECTION OF FUNDS. All payments received by Pacific Ocean Holidays are deposited into its Client Trust Account, which is administered in accordance with State of Hawaii travel law.

MINIMUM RESERVATION. A $15 service charge will be added to bookings totaling four nights or less.

CANCELLATION FEES. $100 if more than 35 days prior to departure; $200 if within 35 days of departure or after travel documents have been issued; PLUS any cancellation fees imposed by the accommodations and/or other suppliers. Cancellation fees will not be waived for any reason, including illness or other emergencies. Purchase of the Cancellation Fee Waiver is strongly recommended. After travel begins or is scheduled to begin, there will be no refund, for any reason, for unused vacation features or services.

Christmas/New Year (applies to any travel partly or wholly within the dates of December 24 to January 2): $200 if more than 60 days prior to departure; $400 if within 60 days of departure or after travel documents have been issued; PLUS any cancellation fees imposed by the accommodations and/or other suppliers. Within 21 days of departure, there will be no refund for cancellation. Cancellation fees will not be waived for any reason, including illness or other emergencies. After travel begins or is scheduled to begin, there will be no refund, for any reason, for unused vacation features or services.

REVISION FEES. Any change made to a reservation after a payment has been made is subject to a $15 fee. Any change made to a reservation after documents have been issued is subject to a $50 fee. Additional fees may be assessed by the accommodations and/or other suppliers.

CAR RENTALS (if included as a Vacation Package feature) include one 24-hour day's rental for each night of stay (unless specifically stated otherwise in your confirmation statement), Hawaii excise tax and unlimited free mileage, with one authorized driver. The $3.00 per day Hawaii Highway Revenue Surcharge, up to 60¢ per day Vehicle License Fee, and any applicable Airport Concession Recovery Fee will be collected by the rental agency directly from the renter. If incurred, charges for overtime, additional drivers, drivers under age 25, re-fueling, collision/loss damage waiver, return of the car to a location other than that of pickup, or any other charges incurred, must be paid directly to the rental agency.

CAR RENTAL DRIVER REQUIREMENTS. At the time of rental, drivers must be at least 21 years of age, have a valid driver's license in their possession, and meet the deposit requirements of the rental agency (a valid major credit card in the drivers' name or a cash deposit). Your driver's license may be checked with your home state's DMV for violations, or you may be required to sign an affidavit stating that you have had no serious violations. If there is a serious violation, the rental agency will not rent the vehicle.

BAGGAGE. Two pieces of normal-size luggage and one normal-size carry-on bag per person are allowed in airport transfer vehicles. Additional or oversize items are subject to additional fees.

LIMITS OF RESPONSIBILITY. Pacific Ocean Holidays acts only as an agent for service suppliers (such as hotels and car rental agencies), who are responsible for furnishing those services. In acting as agent for the individual(s) purchasing such services, Pacific Ocean Holidays does so upon the express condition and agreement that it shall not be held liable for any loss, injury, damage, accident or delay to any person or property, or any other irregularity or expense, arising from the use of, or in connection with, such services; and shall not be held liable for any damages to any individual(s) due to any cause beyond its reasonable control. Any airlines concerned are not to be held responsible for any act, omission or event during the time passengers are not on board their planes or conveyances. The passage contract in use by the airlines concerned shall constitute the sole contract between the airlines and the purchaser and/or passengers. Pacific Ocean Holidays reserves the right to change or alter the itinerary or travel services at any time as current conditions may require.

Payment constitutes acceptance and agreement by the purchaser(s) and/or passenger(s) of all Terms and Conditions and Limits of Responsibility.

PLEASE NOTE: Specific bedding may be requested, but cannot be guaranteed. All arrangements are subject to availability at the time of booking. Rates and descriptions are subject to change without prior notice. Rates for triple and quad occupancy will be quoted on request.